Warranty & Repairs
We stand behind
what we sell.
Every product we sell comes with a manufacturer warranty. When something's not right, we work with you — and the brand — to sort it out quickly and fairly.
Manufacturer warranty
What's covered.
Every product sold by Hydro Depot is covered by the manufacturer's warranty. Coverage periods and terms vary by brand — typically 12 months to 5 years depending on the product. We act as your first point of contact and work directly with the manufacturer on your behalf to resolve any issue.
How to make a warranty claim
Three steps. We'll handle the rest.
01
Contact us with proof of purchase
Your order number or receipt is all we need to get started. Email, call, or pop into the store.
02
Describe the fault or issue
Photos really help — they speed up assessment and let us diagnose without waiting for the unit to arrive.
03
We'll assess and advise
We get back to you with next steps. In most cases we can arrange a replacement, repair, or refund directly.
In-store repairs
Bring it in — we'll have a look.
We offer in-store assessment and repair for grow lights, ballasts, controllers, and other electrical equipment. Bring the unit in to our Tweed Heads South store and our team will assess it.
Repair turnaround depends on parts availability. We'll give you an honest assessment and a quote before any work begins — no surprises.
Bring it in
Unit 1 / 43 Corporation Circuit
Tweed Heads South NSW 2486
Got an issue with a recent order?
Reach out and we'll get it sorted — fast.
Start a claim